This MoU establishes a One-Stop Investment Centre, where ZIMRA and ZIDA will collaborate on the integration of electronic systems, real-time information exchange, and investor support mechanisms. Key areas of focus include tax obligations, incentives, investor onboarding, and the formulation of investor-friendly policies.

OyOsCloud welcomes this development and fully supports the national drive toward a seamless, technology-driven investment environment. As a digital service provider aligned with ZIMRA’s modernization agenda, OyOsCloud offers tools that directly contribute to this vision, including:

ZIMRA-Compliant Fiscalization for only $12.50/month — ideal for new and existing businesses

WhatsApp-Based Services that support investor operations, such as the Domain Registration Bot, Taxi Booking via OyOsXi, and Real-Time Inquiries through our +263 771 111 333 chatbot

Automation and Digital Record-Keeping, reducing manual errors and speeding up compliance for businesses of all sizes

During the MoU signing, ZIDA CEO Mr. Tendai Chinamo emphasized the need for efficiency and data-backed decision-making in supporting both domestic and foreign investors.

“We are committing ourselves to higher standards. Most investor interventions involve tax obligations, and we will work closely with ZIMRA to provide insights that enable smooth entry and retention of investment,” he said.

ZIMRA Commissioner General Ms. Regina Chinamasa echoed these sentiments, noting that the partnership is a sign of transparency and proactive service delivery.

“We are committed to timely and accurate support for investors — before and after onboarding. This collaboration ensures we have the right data for compliance and policy refinement,” she said.

Theresa Machingura, ZIMRA’s Chief Legal Officer, also highlighted the significance of system integration in improving query resolution and investor protection. The ultimate goal, she added, is to ensure that “Zimbabwe becomes a destination of choice.”

As Zimbabwe pushes forward with investment-driven growth, OyOsCloud remains a digital partner of choice for entrepreneurs, SMEs, and large investors — simplifying compliance and automating business processes in line with national transformation goals.

Two Kenyan nationals, Kamau Joseph Muchai and Duke Sammy, were arrested while attempting to smuggle over 60 kilograms of marijuana into Zimbabwe. The smuggling attempt was foiled when a ZIMRA official noticed discrepancies in the structure of their van during a routine customs inspection — specifically a suspicious false compartment hidden behind newly-installed panels. A total of 67 packages of the illegal substance were uncovered, resulting in the duo’s conviction and six-year effective prison sentence by the Victoria Falls Magistrate Court.

This incident underscores the critical role of ZIMRA’s border technologies, data-driven inspections, and inter-agency collaboration in combating organized crime and illicit trade.

At OyOsCloud, we support ZIMRA’s continued efforts in enhancing border integrity and customs compliance. Through our commitment to digital automation and real-time data systems, OyOsCloud complements national efforts by providing:

ZIMRA-Compliant Fiscalization at $12.50/month, aiding transparency in trade

Smart WhatsApp solutions that empower traders and individuals to comply with tax regulations effortlessly

 Automation tools such as the OyOsXi Taxi Bot, Domain Registration Bot, VID Practice Bot, and Events Bot, all accessible via our WhatsApp chatbot 

As highlighted by Commissioner of Customs and Excise, Mr. Batsirai Chadzingwa, collaboration between customs agencies and technology partners is essential to protect Zimbabwe from becoming a conduit for drug trafficking and other transnational crimes.

OyOsCloud shares this commitment to vigilance and modernization. As ZIMRA intensifies efforts at the borders, we remain dedicated to supporting a smarter, safer, and more compliant trade ecosystem across Zimbabwe.

This year’s theme, “Customs Engaging Traditional and New Partners with Purpose,” resonates deeply with OyOsCloud’s mission to strengthen national compliance systems through digital innovation, automation, and collaborative technology.

Led by Commissioner General Ms. Regina Chinamasa, the event highlighted a growing trend toward modernized customs processes and deeper stakeholder engagement. Distinguished guests from SARS, SAPS, BMA, and other regional and international partners emphasized the need to embrace new technologies, data-driven customs management, and strategic partnerships.

As a leading provider of ZIMRA-compliant fiscalization services, OyOsCloud is proud to contribute to this national vision by offering:

 Affordable Fiscalization at $12.50/month

 WhatsApp-Based Automation

ASmart tools such as the Domain Registration Bot, VID Practice Bot, OyOsXi Taxi Service, and Events Bot — all accessible via our chatbot on +263 771 111 333

These services are aligned with the efficiency and transparency goals championed by ZIMRA — ensuring that businesses can comply with tax regulations while embracing convenient, modern systems.

One of the highlights of the World Customs Day celebration was the demonstration of drone technology for border monitoring. This innovation signals ZIMRA’s commitment to intelligent surveillance and automated enforcement, a move that reflects the same spirit of transformation OyOsCloud brings to the private sector — reducing human error, cutting down costs, and improving turnaround time in everyday services.

The pre-recorded remarks from the Minister of Finance emphasized the need for strong partnerships between government and innovators to support border integrity, secure trade channels, and build towards Zimbabwe’s Vision 2030 — a goal that OyOsCloud is committed to supporting through accessible and scalable digital services.

As Zimbabwe’s customs sector continues to evolve, OyOsCloud stands ready as a trusted digital partner, helping businesses and individuals stay compliant, connected, and ahead of the curve.

The event provided a platform for ZIMRA and stakeholders to engage on economic issues and strengthen collaboration.

ZIMRA Acting Commissioner General, Mr. Batsirayi Chadzingwa, emphasized the importance of innovation and stakeholder partnerships in driving national development and economic efficiency.

ZIMRA highlighted major digital initiatives including:

TaRMS, launched on February 29, 2024, for streamlined tax administration.

The Tax Agent Module, which went live on March 1, 2024.

Zimbabwe Electronic Single Window (ZESW) to speed up clearance at ports of entry.

Use of drones for customs surveillance and a new Contact Centre to improve service delivery.

ZIMRA reaffirmed its commitment to enhancing tax compliance, trade facilitation, and service efficiency.

Delivering remarks on behalf of ZIMRA’s Domestic Taxes Commissioner, Mr. Lisani Dube, the Bulawayo Regional Manager, stressed the vital role of the media in promoting tax compliance.

“Tax and customs issues are not only policy matters; they are national interests that deserve strategic visibility. Through your influence, you can encourage greater compliance and civic responsibility,” said Mr. Dube.

OyOsCloud Supports ZIMRA’s Push for Media-Led Tax Literacy
As a tax-tech enabler, OyOsCloud fully supports ZIMRA’s engagement with the media as a way to foster national tax consciousness, particularly among SMEs, startups, informal traders, and the youth. Through our WhatsApp-based fiscalisation bot and cloud services, OyOsCloud simplifies:

Business Registration
Fiscalisation from USD 12.50/month
TaRMS support
Digital tax compliance education

Our tools are designed to align with national strategies such as the National Development Strategy 1 (NDS1) by promoting e-governance, transparency, and automation in public service delivery.

OyOsCloud — Empowering Taxpayers, Supporting Institutions
The Editors’ Breakfast reinforces ZIMRA’s efforts to build trust and promote accountability. At OyOsCloud, we echo this mission by enabling access to information and fiscal tools that help entrepreneurs, transporters, and even small traders participate in formal economic systems.

Get started with OyOsCloud now:
https://cloud.oyosbot.com/register

Or WhatsApp our Fiscalisation Bot for help with tax registration, ZIMRA guidelines, and more.

Addressing attendees, the Deputy Minister of Finance, Economic Development and Investment Promotion, Hon. David Kudakwashe Mnangagwa, commended ZIMRA’s adherence to best corporate governance practices, including holding AGMs as outlined in the Public Entities and Corporate Governance Act.

“One of the key milestones achieved in 2023 was the implementation of the Tax Revenue Management System (TaRMS), which has significantly improved the taxpayer experience,” said Hon. Munangagwa.

OyOsCloud Supports Seamless Access to ZIMRA’s TaRMS via WhatsApp and Online
At OyOsCloud, we recognize the importance of ZIMRA’s digital advancements — especially the rollout of TaRMS, FDMS, and the Zimbabwe Electronic Single Window (ZeSW) — in shaping a tax system that is efficient, responsive, and digitally inclusive.

Through the OyOsCloud WhatsApp chatbot, taxpayers — including SMEs, informal traders, and taxi operators using OyOsXi — can now:

Get guided help on TaRMS registration

Learn about fiscalisation device requirements

Access tax education resources 24/7

Stay updated on customs regulations and ZIMRA initiatives

Strategic Tech Driving ZIMRA’s Modernisation
ZIMRA Board Chair Mr Antony Mandiwanza and Commissioner General Ms Regina Chinamasa outlined key tech-forward projects that signal a leap toward smarter, more secure tax and customs systems:

Fiscalised Device Management System (FDMS)

Command and Surveillance Centre

Smart border security via scanners and drones

ZIMRA Contact Centre for enhanced taxpayer support

“These digital tools are reshaping how we serve Zimbabwe’s taxpayers. Automation and integrity go hand in hand as we move toward a future-ready ZIMRA,” said Ms Chinamasa.

A Collaborative Ecosystem for Compliance and Growth
The AGM drew officials from the Ministry of Finance, government departments, industry leaders, and stakeholders — all committed to driving Zimbabwe’s economic transformation.

At OyOsCloud, we remain aligned with ZIMRA’s vision by offering affordable and user-friendly fiscalisation solutions starting from just USD $12.50/month. We are proud to simplify compliance for entrepreneurs and innovators through:

Online tax support
WhatsApp fiscalisation assistance
Domain registration
Business startup support

The Minex event, which brought together small-scale miners, manufacturers, and industry suppliers, focused on collaboration, innovation, and formalisation of mining operations. At the center of ZIMRA’s message was the need to register through the new Tax and Revenue Management System (TaRMS) — a modern digital platform designed to simplify taxpayer registration and compliance.

“Compliance is not optional; it’s the foundation of sustainable growth,” said Mr Godfrey Ziwumburu, Acting Station Manager for Masvingo, Chiredzi, and Zvishavane.

“Obtaining a Tax Clearance allows miners to unlock business opportunities and contribute to building financial capacity for a better Zimbabwe.”

This push for formalisation aligns with OyOsCloud’s digital services that enable micro, small, and medium enterprises (MSMEs) — including miners — to access compliance tools from their phones or desktops.

OyOsCloud Makes Tax Compliance Easier for Miners
With tools like the ZIMRA Fiscalisation WhatsApp Bot, OyOsCloud is helping informal and small-scale operators register, learn, and stay up to date on compliance issues — without ever needing to visit a physical office.

 Miners can now register through TaRMS or ask about their obligations via WhatsApp.
 Get a Tax Clearance Certificate through guided steps.
 Access affordable fiscalisation plans from just USD 12.50/month — perfect for growing mining operations.

A Sector With Huge Potential — But Needing Support
“The cost of non-compliance is too heavy,” said Minex Chairman Mr Munyaradzi Hwengwere.
“To grow from small- to medium-scale, miners must register and treat mining as a business.”

Miners at the event were also educated on customs benefits like VAT deferment on imported mining equipment and the importance of customs declarations. ZIMRA’s presence, alongside EMA and ZINWA, was key in raising awareness.

With OyOsCloud working hand-in-hand through digital platforms, these compliance tools are becoming more accessible, automated, and affordable — especially for rural and underserved mining communities.

 Miners can get started by registering at: https://cloud.oyosbot.com/register
Or chat with the ZIMRA WhatsApp Bot via OyOsCloud for tax support.

OyOsCloud — Making Compliance Easy for Every Zimbabwean Business

“Clients will only need to submit documents once to fulfill regulatory requirements,” said Mr. Adrian Swarres, ZIMRA’s ZESW Project Manager. “This automated system allows clients to make submissions and payments from the comfort of their homes.”

These milestones reflect Zimbabwe’s ongoing commitment to improving the ease of doing business—a move directly aligned with the digital-first approach championed by platforms like OyOsCloud, which provides:

WhatsApp-based trade assistance bots — helping SMEs and traders with real-time customs, VID, and ZIMRA-related queries
Affordable digital fiscalization — ensuring compliance from just USD 12.50/month
Domain registration & web development — empowering informal traders and small businesses to participate in e-commerce and government-regulated frameworks
Integration with local systems — OyOsCloud complements national efforts by educating users on systems like ZESW and TaRMS

Voices from the Ground Support ZESW’s Impact
“The implementation of this system will reduce turnaround time for our trucks,” said Anoziva Keche, a Beitbridge-based transporter.

“This will ease the pain for grieving families. Less time at the border will be a huge relief,” said Ms. Vivian Nenhunzi, of Kings and Queens Funeral Parlour.

With Port Health modules already operational at key border posts and expansion underway for additional modules under the Ministry of Industry and National Biotechnology Authority, Zimbabwe is on track to integrate more departments into a unified digital clearance ecosystem.

OyOsCloud: Partnering in Digital Trade Transformation
As Zimbabwe modernizes its customs operations, OyOsCloud is proud to support traders and businesses in adapting to this new digital environment through:

Easy access to tax bots for compliance

Business registration support

Custom software integrations for exporters and importers

A Start your digital compliance journey today with OyOsCloud:
https://cloud.oyosbot.com/register

“I’m now better equipped to report on tax-related issues and connect the dots between taxation and sustainable development,” said Portia Muzorava, a journalist from MSU Campus Radio.

The training, which gathered journalists from Masvingo, Chiredzi, Zvishavane, and Beitbridge, included a tour of the Beitbridge Border Post, where journalists witnessed modern surveillance tools in action—including drone systems and cargo scanners—used to combat smuggling and ensure efficient revenue collection.

“We need to emulate the first world where taxes are religiously paid to their governments,” said Melusi Tshuma, UNDP’s national coordinator for Tax for SDGs.

OyOsCloud Supports the Tax Literacy Movement
As ZIMRA and UNDP work to build public understanding and trust in tax systems, OyOsCloud is playing a critical role in bridging the gap between policy and access through digital platforms like:

ZIMRA WhatsApp Bot — available 24/7 to answer questions about tax registration, TaRMS usage, and compliance
Fiscalization via OyOsCloud — starting from just USD 12.50/month, helping businesses meet their legal tax obligations
Digital onboarding and education tools — empowering small business owners and informal traders to transition into the formal economy
Affordable websites and .co.zw domains — giving SMEs a digital footprint to boost credibility and engage with tax systems

This aligns perfectly with ZIMRA’s aim to demystify taxation and encourage greater voluntary compliance, particularly among underrepresented voices like youth, women, and the informal sector.

Are you a small business owner, trader, or content creator looking to understand how to register for tax or fiscalize digitally?
Join hundreds already using OyOsCloud to stay compliant, visible, and scalable.

The festival — Dr. Mnangagwa’s own initiative — successfully celebrated Zimbabwe’s agricultural bounty, traditional foods, and rich cultural heritage.

"You must continue teaching our people on tax matters so that they comply and contribute to the development of our country," said the First Lady, as she toured the ZIMRA exhibit.

ZIMRA has become a familiar presence at major exhibitions across the country, educating the public on tax obligations and promoting compliance. At the festival, a team of ZIMRA officers focused on topics such as exporting farm produce and farmer taxation. They also introduced attendees to TaRMS, the digital platform used for taxpayer registration and management.

"As young farmers, we want to contribute immensely to the government's Vision 2030 by paying our taxes,” said Grace Moyondizvo, a young farmer from Marondera.Several guests suggested that more roadshows should be conducted to reach entrepreneurs who lack awareness of their tax duties.

OyOsCloud: Bridging the Digital Gap for Farmers and Entrepreneurs
At OyOsCloud, we support ZIMRA’s tax literacy initiatives by digitally empowering farmers, informal traders, and SMEs through tools like:

 ZIMRA Fiscalization Chatbot on WhatsApp — guiding users through registration & compliance
 TaRMS Integration Assistance via our cloud services
 Affordable domain and website setup for agro-traders and cooperatives
 WhatsApp-based platforms like OyOsXi for logistics and rural mobility

By extending access to digital services, OyOsCloud is helping rural Zimbabweans — especially youth and women in agriculture — to better engage with formal systems and contribute to Vision 2030.

The initiative, led by Mrs. Winfield Chiyangwa (Shift Manager) and supported by Mr. Bosswell Pasinawako (Acting Human Capital Manager), Ms. Monalisa Tsingo, and Mr. Bright Mugadza, was warmly welcomed by the school head, Mrs. Ncube, along with parents and guardians. Pupils in need were joyfully dressed in new uniforms—bringing smiles and renewed hope to their school day.

“This gesture from ZIMRA means so much to us,” Mrs. Ncube said. “It gives our learners confidence and dignity in their pursuit of education.”

OyOsCloud: Empowering Underserved Communities Through Technology and Impact

At OyOsCloud, we celebrate and echo such powerful acts of service. Like ZIMRA, we believe that development begins at grassroots—whether through education, access to digital tools, or improved service delivery.

In that spirit, OyOsCloud contributes through:

Free access to our ZIMRA Chatbot, assisting informal traders with registration and fiscalization
Discounted website and WhatsApp bot services for rural schools and community-based organizations
Domain registration and cloud services supporting education and local business digitization
OyOsXi, our WhatsApp taxi service, helping connect rural communities to towns affordably

Partnering for Social Impact

Whether it’s a donation to a rural school or helping a local SME register and go digital, OyOsCloud is here to support initiatives that build a better Zimbabwe.

 Let’s collaborate to digitize your school or community project.
 Visit https://cloud.oyosbot.com/register or chat with our WhatsApp Bot today.

The e-tariff tool was officially introduced to ZIMRA staff in a workshop held from June 17–19, 2024, facilitated by Helen Scrimgeour, a consultant from UNCTAD. It enables importers, exporters, and clearing agents to plan shipments with accuracy, predict clearance costs, and reduce uncertainties that often result in delays or unexpected customs charges.

“The e-tariff tool is a game-changer for our clients,” said Helen. “It empowers them to take control of their customs obligations and plan their activities with greater certainty.”

OyOsCloud: Supporting Digital Customs & Trade for SMEs

At OyOsCloud, we commend ZIMRA for this forward-thinking development. As part of our support for traders and businesses navigating customs and fiscal requirements, we offer:

Custom-built websites integrated with e-tariff tools and trade calculators
WhatsApp-powered automation bots for clearing agents and exporters
Virtual fiscalisation services compliant with ZIMRA from just $12.50/month
Fast company registration & domain services for e-commerce traders
Import/export advisory support via our ZIMRA Chatbot

“We believe that innovations like ZIMRA’s e-tariff tool are only as powerful as their adoption. At OyOsCloud, we make sure businesses—especially SMEs—are equipped to plug into these tools efficiently,” said an OyOsCloud executive.Ready to Future-Proof Your Trade Business?

Digital transformation starts with the right tools and partners. Whether you're a clearing agent, importer, or an SME scaling your trade operations, OyOsCloud has the platforms to help you thrive.

Register your business today:
https://cloud.oyosbot.com/register

The engagement is part of ZIMRA’s continued stakeholder outreach, aimed at fostering transparency, easing operational bottlenecks, and creating a more facilitative environment for one of Zimbabwe’s most vital economic sectors — tourism.

OyOsCloud: Supporting Tax, Tech, and Tourism
As players in the tourism sector seek more efficient systems for compliance and operations, OyOsCloud is stepping in with tailored digital solutions. These include:

ZIMRA-compliant Virtual Fiscalisation – from as little as $12.50/month, ideal for hotels, tour operators, and lodges.
WhatsApp Bots for Bookings & Receipts – seamless automation for guest communication and financial reporting.
 Company Registration & Domain Hosting – helping emerging tourism ventures formalize their operations fast.
Custom Business Websites – beautifully designed and integrated with booking engines and chat support.

“Tourism operators want simplified tax systems, and OyOsCloud bridges that gap by offering platforms that are fast, automated, and ZIMRA-compliant,” said an OyOsCloud executive.

From Compliance to Convenience
With ZIMRA showing an open-door policy to stakeholders, the opportunity is ripe for players in tourism to adopt digital-first business models that cut costs, speed up service delivery, and ensure full regulatory alignment.

Ready to get started?
Register your tourism business on OyOsCloud:
https://cloud.oyosbot.com/register

The rollout covered major border posts including Kazungula, Beitbridge, Nyamapanda, Chirundu, Plumtree, Kariba, and Victoria Falls, as well as the Bulawayo and Victoria Falls Airports, marking a national effort to digitally streamline border clearance and reduce trade friction.

The Single Window platform enables traders to submit documentation, apply for permits, and complete trade-related compliance processes through one centralized online system — cutting down on transaction costs and border delays.

OyOsCloud: Powering the Digital Shift for Local Traders and SMEs
The ZeSW rollout aligns perfectly with OyOsCloud’s vision of empowering businesses in Zimbabwe to thrive in a digitally connected economy. As a champion of business automation and compliance, OyOsCloud offers tailored support for:

Customs & Fiscalisation Readiness
Automated WhatsApp Bots for Clearing Agents and Traders
Digital Company Registration & Domain Hosting
 Virtual Fiscalisation from as little as $12.50/month

“With systems like ZeSW now live, it’s vital for local businesses to digitize their workflows, simplify invoicing, and remain compliant. That’s where OyOsCloud comes in — we make that transformation affordable and efficient,” said an OyOsCloud product manager.

Through its ZIMRA Fiscalisation Bot and Events & Logistics Bots, OyOsCloud is already helping importers and exporters navigate tax systems, automate bookings, and optimize documentation workflows using WhatsApp.

Building a Smarter, Faster Zimbabwe
As the UNCTAD-backed ZeSW platform continues to grow, OyOsCloud stands ready to help Zimbabwean businesses plug into global trade systems, increase compliance, and grow smarter in a digital-first economy.

Start your compliance and digital journey today at: https://cloud.oyosbot.com/register

Hosted by the Zimbabwe National Chamber of Commerce (ZNCC), the annual awards commend excellence in leadership, innovation, and economic impact. ZIMRA’s award was based on its contribution to economic growth, promotion of local content, and its strong track record in partnering with local suppliers.

The independent adjudication panel applauded ZIMRA’s 2018 efforts, citing its support for domestic procurement and its role in fostering inclusive development across its supplier networks.

OyOsCloud Congratulates ZIMRA and Champions Local Digital Innovation
As a proudly Zimbabwean company, OyOsCloud extends heartfelt congratulations to ZIMRA on this milestone. Through services like:

Fiscalisation setup via OyOsCloud.com

WhatsApp automation tools (including the ZIMRA Fiscal Bot)

Company registration & local domain provisioning

Custom web design for small and medium enterprises

OyOsCloud remains committed to supporting national institutions that uplift local businesses and promote compliance.

“We believe in building Zimbabwe from the ground up — with local systems, suppliers, and platforms that empower entrepreneurs and reinforce accountability,” said an OyOsCloud spokesperson.
“ZIMRA’s recognition at the ZNCC Awards is a win for every citizen invested in the country’s digital and economic transformation.”

 Well done to ZIMRA — and here’s to more local-first, tech-powered growth for Zimbabwe!

 Visit cloud.oyosbot.com/register to fiscalise your business with OyOsCloud.

Guest of Honour, President E.D Mnangagwa, emphasized the need for public-private sector synergies to foster an enabling export environment:

“This conference creates an opportunity to exchange ideas and stimulate productivity through an export-driven strategy. Its theme challenges us to introspect and increase foreign currency generation,” said the President.

He also reaffirmed Zimbabwe’s commitment to economic revitalization under the “Zimbabwe is open for business” mantra.

ZIMRA Calls for Collective Tax Compliance to Support Exports

Speaking during a session on "Reforming the Policy Environment for Export Growth", ZIMRA Commissioner General Ms. Faith Mazani reiterated the Authority’s readiness to support policy reforms that promote exports:

“ZIMRA stands firm in spearheading innovation and coordination with stakeholders in the export sector. I implore you to work with us in increasing tax and duty compliance. We must carry this burden together.”

She also cautioned against the impact of corruption on the economy, calling for unified efforts in eliminating it.

OyOsCloud: Enabling Export Readiness Through Digital Compliance Tools

As Zimbabwe strengthens its export focus, OyOsCloud is helping businesses become digitally compliant and globally competitive by offering:

Automated tax registration and fiscalisation

Integration with ZIMRA systems for export compliance

WhatsApp bots for simplified engagement with regulatory processes

Solutions tailored for value-added manufacturing and cross-border trade

Mpala suffered a needle prick injury in his left hand. After three unsuccessful manual surgeries at hospitals in Bulawayo and facing non-functional local equipment, his only hope was a computerised object removal operation in Zambia. His elderly grandparents, both over 60 and unemployed, had exhausted their resources on prior treatments.

Moved by his story, ZIMRA staff in the sub-region pooled personal donations to cover:

X-rays and surgery

Bandages, tablets, and aftercare

Transport and accommodation for Mpala and his grandmother

Their contribution made the cross-border medical procedure possible, reaffirming ZIMRA’s commitment to community well-being beyond revenue collection.

OyOsCloud Commends ZIMRA's Human-Centered Leadership

As a digital partner in economic empowerment and service accessibility, OyOsCloud applauds such acts of corporate empathy, echoing the value of uplifting communities through both technology and compassion.

In alignment with World Health Organisation (WHO) and Ministry of Health and Child Care guidelines, ZIMRA is implementing strict health and safety protocols to protect employees, clients, and the public. These measures are designed to reduce operational disruptions while safeguarding lives.

 OyOsCloud Supports Remote & Contactless Compliance

To support safer engagement, OyOsCloud offers remote tax compliance tools, WhatsApp automation bots, and digital fiscalisation platforms that help businesses transact with ZIMRA without visiting physical offices.

This message emerged from the 7th African Tax Administration Forum (ATAF) General Assembly, currently underway in Lagos, Nigeria, hosted in partnership with the Federal Inland Revenue Service (FIRS).

Deliberations centred around the social contract between governments and taxpayers — where revenue authorities must support delivery of healthcare, education, and infrastructure to foster voluntary tax compliance.

Revenue Challenges Amid Global Shocks

In his opening remarks, ATAF Executive Secretary Mr. Logan Wort noted the mounting pressure on tax systems:

“The challenge of revenue administration is immense… The ability for governments to provide social services will be jeopardised if we don’t address these challenges,” he said, citing COVID-19, inflation, climate change, and geopolitical instability as major stressors.

Wort emphasized that domestic revenue mobilisation is essential for resilience and policy innovation.

ZIMRA’s Voice at the Assembly

ZIMRA Commissioner General Regina Chinamasa moderated a key session titled “Tax as a Social Contract and Civic Duty – Managing Taxpayers’ Perception.” The discussion highlighted the importance of linking public service delivery to tax morale and citizens’ willingness to comply.

 OyOsCloud: Enabling Transparent and Trusted Tax Systems

As African tax authorities strive to improve service delivery and restore public confidence, OyOsCloud is providing technology that promotes:

Real-time, digital fiscalisation

WhatsApp-based taxpayer assistance

Automated compliance reporting and audit trails

Transparent, user-friendly platforms for SMEs, farmers, and traders

OyOsCloud supports the ATAF vision of building resilient, trusted, and digitally enabled tax ecosystems — where citizens can see the value of the taxes they pay.

On 26 February 2021, Finance Minister Professor Mthuli Ncube, accompanied by Acting ZIMRA Commissioner General Mr. Rameck Masaire, toured the site alongside other senior officials and stakeholders from immigration, VID, and regional authorities. The tour showcased progress across various construction zones, with several areas already excavated or structurally developed.

“This is a welcome move which shows the contractor’s commitment to a successful public-private partnership between the Zimbabwe government and ZimBorders,” said Minister Ncube.

The full border post upgrade is set for completion by Q4 of 2022 and is expected to:

Improve cargo movement efficiency

Reduce congestion and turnaround times

Boost Zimbabwe’s rating on the Ease of Doing Business Index

Transform Beitbridge town into a modern trade hub

OyOsCloud: Powering the Digital Backbone of Modern Border Operations

With infrastructure upgrades like Beitbridge underway, OyOsCloud is enabling customs, freight agents, and logistics operators to go fully digital:

Customs integration tools and taxpayer registration support

Virtual Fiscal Devices for cross-border traders

WhatsApp automation bots for real-time updates, registration, and compliance tracking

E-services that reduce face-to-face visits and enhance trade facilitation

As Zimbabwe modernizes its borders, OyOsCloud is proud to support a smoother, tech-enabled customs ecosystem for transporters, importers, and exporters alike.

An AEO is any approved entity—such as an importer, exporter, clearing agent, transporter, or warehouse operator—that meets high compliance and security standards, aligned with the World Customs Organization (WCO) framework.

Benefits of AEO Status

General Benefits:

Faster cargo movement and clearance

Priority support and query resolution

Reduced demurrage and trade disruption costs

Access to dedicated Client Relationship Managers

Eligibility for Mutual Recognition with AEOs in other countries

Use of official AEO Logo & Certification

Importer/Exporter Benefits:

Fewer inspections

Priority processing of refunds, permits, and authorizations

Extended customs support hours

Clearing Agents:

Fast-track processing on all customs lanes

Extended license validity and priority inspections

Transporters:

Fast-lane border access

Waived customs escorts

Fewer checks at transit points

Rapid processing of manifests and permits

 Who Can Apply?

Any manufacturer, importer, exporter, clearing agent, transporter, or supply chain player based in Zimbabwe may apply, provided they:

Are compliant with Customs and tax laws

Maintain secure records and GAAP-compliant accounting systems

Use compatible e-systems for Customs procedures

Meet security and access standards at their premises

Submit written application to ZIMRA with verification and inspection

Note: AEO status is granted per legal entity — not automatically extended to affiliated companies or clients.

 OyOsCloud: Supporting Zimbabwe’s AEO-Ready Businesses

As Zimbabwe enhances trade facilitation, OyOsCloud provides digital infrastructure to help businesses meet AEO standards:

Digital records & e-invoice solutions aligned with ZIMRA

Support for Customs API integration

Automated tax and trade compliance via WhatsApp bots

Tools to help transporters and clearing agents meet electronic filing and security obligations

Fiscalization and self-service portals that complement the AEO program’s transparency goals

Whether you're a clearing agent, exporter, or transporter, OyOsCloud simplifies your path to AEO compliance and a faster customs experience.

An AEO is any approved entity—such as an importer, exporter, clearing agent, transporter, or warehouse operator—that meets high compliance and security standards, aligned with the World Customs Organization (WCO) framework.

Benefits of AEO Status

General Benefits:

• Faster cargo movement and clearance

• Priority support and query resolution

• Reduced demurrage and trade disruption costs

• Access to dedicated Client Relationship Managers

• Eligibility for Mutual Recognition with AEOs in other countries

• Use of official AEO Logo & Certification

Importer/Exporter Benefits:

• Fewer inspections

• Priority processing of refunds, permits, and authorizations

• Extended customs support hours

Clearing Agents:

• Fast-track processing on all customs lanes

• Extended license validity and priority inspections

Transporters:

• Fast-lane border access

• Waived customs escorts

• Fewer checks at transit points

• Rapid processing of manifests and permits

Who Can Apply?

Any manufacturer, importer, exporter, clearing agent, transporter, or supply chain player based in Zimbabwe may apply, provided they:

• Are compliant with Customs and tax laws

• Maintain secure records and GAAP-compliant accounting systems

• Use compatible e-systems for Customs procedures

• Meet security and access standards at their premises

• Submit written application to ZIMRA with verification and inspection

Note: AEO status is granted per legal entity — not automatically extended to affiliated companies or clients.

OyOsCloud: Supporting Zimbabwe’s AEO-Ready Businesses

As Zimbabwe enhances trade facilitation, OyOsCloud provides digital infrastructure to help businesses meet AEO standards:

• Digital records & e-invoice solutions aligned with ZIMRA

• Support for Customs API integration

• Automated tax and trade compliance via WhatsApp bots

• Tools to help transporters and clearing agents meet electronic filing and security obligations

• Fiscalization and self-service portals that complement the AEO program’s transparency goals

Whether you're a clearing agent, exporter, or transporter, OyOsCloud simplifies your path to AEO compliance and a faster customs experience.

Developed as part of ZIMRA’s Business Process Reengineering (BPR) programme, TaRMS introduces a streamlined, digital-first approach to tax services. The system is designed to:

Simplify tax processes for individuals and businesses

Enable self-service (e.g., registration, filing, payments, and refunds)

Provide real-time data analytics for better decision-making

Enhance compliance while reducing the cost of collection

Integrate with key platforms such as ASYCUDA, SAP-FI, Registrar of Companies, and banks

“A simplified tax system that is effective and efficient increases compliance levels among taxpayers while reducing the cost of collection,” ZIMRA said in a statement.

Why TaRMS Matters

Aligns with National Development Strategy 1 (NDS1) goals of enabling a digital economy and widening the tax base

Powers ZIMRA’s Five-Year Strategic Plan for maximizing revenue and boosting voluntary compliance

Reduces tax fraud and improves taxpayer engagement through data-driven operations

ZIMRA is currently cleansing taxpayer data to ensure system integrity ahead of launch.

 OyOsCloud: Bridging the Gap Between Taxpayers and Digital Platforms

As TaRMS goes live, OyOsCloud is ready to support Zimbabwean businesses with:

Digital onboarding and registration assistance

Integration with TaRMS-compatible platforms

Virtual Fiscal Devices (VFDs) and APIs

Tax support through WhatsApp Bots and simplified mobile tools

With our commitment to digital enablement and taxpayer support, OyOsCloud stands alongside ZIMRA in building a smarter, more accessible tax ecosystem.

The centre can be accessed via:

• Toll-free short code 585 (all networks)

• TelOne line: 08688007614

• WhatsApp, Email, Facebook, and X 

The facility reduces the need for physical visits, lowering the cost and time burden for taxpayers seeking assistance.

The Contact Centre is particularly beneficial to SMEs, who often lack in-house tax expertise. With trained support agents providing real-time help on taxation and customs matters, small businesses can now navigate regulatory complexities with confidence.

ZIMRA’s investment in the Contact Centre demonstrates a strong commitment to modern service delivery, enabling easier access to critical tax and customs information while improving overall compliance and trade facilitation.

 OyOsCloud: Enabling Seamless Taxpayer Support Through Technology

As ZIMRA modernizes its operations, OyOsCloud is proud to complement these efforts by offering:

• WhatsApp Automation Bots that guide users through tax processes

• Online Fiscalisation Platforms that connect businesses to ZIMRA servers

• Tools for SMEs, traders, and farmers to stay tax-compliant with minimal friction

OyOsCloud also supports businesses by integrating with ZIMRA's systems and APIs to reduce compliance complexity.

Together, ZIMRA and OyOsCloud are working toward a more accessible, responsive, and digital tax environment — key to achieving Zimbabwe’s Vision 2030.

Director of the Year 2022 (State-Owned Enterprise & Parastatal Category)

Women Director of the Year (Women Director Category)

These awards recognised her exceptional leadership in driving ZIMRA’s performance, which included surpassing the 2022 Annual Revenue Target by 24.14%. Under her stewardship, nominal and real revenue growth reached 324.59% and 49.46% respectively.

“We are here to serve,” remains the Authority’s guiding principle, and this win reflects its commitment to that mandate.

Digital Innovation at the Heart of ZIMRA’s Growth

ZIMRA has implemented key digital systems to enhance taxpayer convenience and reduce compliance costs, including:

ASYCUDA, TARMS, e-Taxes, Single Window, and Self-Service Kiosks

Advanced tech projects like high-speed scanners, drones, surveillance centers, and FADMS

Launch of the ZIMRA Contact Centre, which improved turnaround times and lifted client satisfaction to 67%

ZIMRA’s growing role as a regional and international information hub is also strengthened by its participation in the Global Forum on Transparency and Exchange of Information for Tax Purposes.

Promoting Inclusion: Women in Taxation & Gender Equality

Ms. Chinamasa launched the Women in Taxation Forum in March 2022 to empower women in tax policy and administration. ZIMRA is also part of the UNDP Gender Seal Programme, reflecting its dedication to gender equality in leadership and policy.

OyOsCloud’s Tribute to ZIMRA’s Milestone

As a digital partner to many compliant businesses in Zimbabwe, OyOsCloud congratulates ZIMRA and Ms. Regina Chinamasa for these awards. Her leadership mirrors OyOsCloud’s own drive toward inclusive, tech-driven service delivery in taxation and compliance.

Through our services — including Virtual Fiscal Devices, WhatsApp automation bots, and e-government integrations — OyOsCloud proudly supports the digital vision that ZIMRA continues to pioneer.

All VAT-registered operators making a taxable supply must issue a fiscal tax invoice within 30 days of the transaction, as required by ZIMRA.

What Is a Fiscal Tax Invoice?

A Fiscal Tax Invoice is an official tax invoice printed from a ZIMRA-approved fiscal device, with the phrase “Fiscal Tax Invoice” displayed prominently. It must meet all requirements under Section 20 of the VAT Act.

✅ Conditions for Issuing

• Only one original Fiscal Tax Invoice may be issued per taxable supply.

• If reissued, it must be marked “copy” clearly.

Mandatory Features

The invoice must include:

• The phrase “Fiscal Tax Invoice” prominently

• Supplier’s name, address, VAT number, and Business Partner number

• Recipient’s name, address, and if registered, VAT & BP number

• A unique serial number and the date of issue

• Description and quantity/volume of goods/services

• Currency used in the transaction

• Either:

  • Value, VAT charged, and total amount, or

  • Consideration plus VAT amount or a statement that VAT is included, and the applicable rate

 Claiming Input Tax & Expenditure Deductions

• From 1 January 2022, input VAT can only be claimed on a valid Fiscal Tax Invoice.

• From 1 January 2023, such invoices are also required to support income tax deductions for VAT-related expenditures.

 OyOsCloud Simplifies Fiscal Invoicing

At OyOsCloud, we help businesses issue compliant fiscal tax invoices effortlessly:

✅ Virtual Fiscal Devices (VFDs) with API connection to ZIMRA
✅ Setup in less than 24 hours
✅ Print or generate digital Fiscal Tax Invoices with all required fields
✅ WhatsApp Bot Support via our ZIMRA Fiscal Bot
✅ Real-time compliance and audit-ready reporting

Start issuing compliant invoices today with OyOsCloud — your partner in digital tax solutions.

My Taxes, My Duties: Building My Zimbabwe!

Held on the eve of International Customs Day (26 January), the event was attended by ZIMRA Board Chairman Mr. Anthony Mandiwanza, Commissioner General Ms. Regina Chinamasa, and other senior officials.

Mr. Mandiwanza outlined the journey of the project, thanking the government for its continued support in improving employee welfare. Minister Ncube emphasized its broader national significance:

“The event is timely as it is one of the many projects that have been completed within the lifespan of the country’s radical blueprint, the National Development Strategy 1,” he said.

He further stressed the importance of sustainable, modern housing and energy efficiency:

“We must preserve energy by adopting alternative sources such as solar and LPG. This reduces our energy bill and eases pressure on the national grid,” the Minister added, urging similar commitment to ongoing projects at Forbes, Chirundu, and Maitengwe.

ZIMRA Board member Mr. Johnsai Dewah encouraged staff to take pride in their new homes:

“These structures represent not only a significant investment by government but also a testament to our commitment to employees and national development. It is our duty to ensure that these flats are well-maintained.”

Among the staff, Mr. Tafadzwa Magudu, an administrator at the border, shared his joy:

“The provision of accommodation is a much-needed point of relief.”

 How OyOsCloud Aligns with Vision 2030

As Zimbabwe progresses toward Vision 2030, OyOsCloud remains committed to enabling national development through digital transformation. Our services — from virtual fiscalisation and e-government integration to domain registration and WhatsApp automation bots — are designed to support both public and private institutions.

In the same spirit that drove the Beitbridge housing initiative, OyOsCloud continues to build solutions that uplift sectors, reduce operational strain, and enhance service delivery across Zimbabwe.

Fiscalisation refers to configuring fiscal devices to record and transmit sales and tax data to ZIMRA servers in real time. It is primarily used for Value Added Tax (VAT) administration and ensures transparency and traceability of transactions.

Who Should Fiscalise?

• All VAT-registered operators as per SI 104 of 2010 and ZIMRA’s FDMS requirements

• All taxpayers, even those earning below the USD 25,000 VAT threshold, per the Income Tax Act (Sections 90, 80D, and 80DD)

What Are Fiscal Devices?

Fiscal devices are electronic tools with read-only fiscal memory that permanently store tax information. There are four main types:

1. Cash Registers / Electronic Tax Registers (ETRs)

2. Fiscalised Printers

3. Electronic Signature Devices (ESDs)

4. Virtual Fiscal Devices (VFDs)

Choosing the Right Device

Operators may choose based on business type and infrastructure. For example:

• Retail outlets may use printers

• Mobile vendors can use ETRs

• Large businesses may opt for Virtual Fiscalisation via APIs

What Is Virtual Fiscalisation?

This is the use of software-based devices or APIs to connect directly to ZIMRA FDMS. It’s ideal for:

• Medium to large businesses using POS or accounting systems

• Small traders with mobile POS setups

Download API documentation here:
ZIMRA Fiscalisation API PDF

 How OyOsCloud Simplifies the Process

OyOsCloud is one of Zimbabwe’s most trusted fiscalisation facilitators, offering:

✅ Virtual Fiscalisation via a ZIMRA-approved portal
✅ Setup and registration within 24 hours
✅ Direct API integration with your POS/ERP system
✅ Hardware-based solutions via trusted suppliers
✅ WhatsApp support via ZIMRA Fiscal Bot
✅ Free consultations and guided compliance onboarding

Whether you’re a supermarket or a delivery truck operator, OyOsCloud ensures you’re ZIMRA-compliant without delays.

Are There ZIMRA Incentives?

Yes:

• 50% of the fiscal register costs are claimable as VAT input tax

• Remaining 50% deductible over 2 years as SIA

• Duty rebate and VAT zero-rating on device imports for approved suppliers

Where to Get Devices?

• Virtual devices can be built in-house or via providers like OyOsCloud

• Hardware devices should be sourced from ZIMRA-approved suppliers
  View Approved Suppliers List

Who Must Fiscalise?

All VAT-registered operators under categories A, B, C, and D must fiscalise, as per SI 104 of 2010, SI 148 of 2016, and SI 153 of 2016.

 Types of Fiscal Devices

 Obligations of Registered Operators

• Buy a suitable device from an approved supplier

• Register using Form FRT1

• Interface the device with ZIMRA FDMS

• Ensure an 8-hour backup power supply

• Configure correct tax rates and currency settings

• Generate test Z-Report and notify ZIMRA for sealing

• Record all sales through the fiscal device

• Report device faults to ZIMRA within 8 hours

• Issue proper receipts reflecting correct goods, amounts, and currency

• Remit taxes in the same currency as the sale

Note: If the device is offline for over 8 hours due to power or faults, ZIMRA must be notified immediately or by 8am the next business day.

How OyOsCloud Supports Your Compliance

OyOsCloud simplifies fiscalisation for all business types with:

• Fast onboarding of Virtual Fiscal Devices (VFD)

• Integration support with ZIMRA-approved APIs

• Hardware-based solutions for mobile or in-store use

• A user-friendly portal for registration and compliance within 24 hours

• WhatsApp support bots (ZIMRA Fiscal Bot, OyOsXi Bot) for real-time help

• Free training and documentation for SMEs and IT teams

Need Help? Contact OyOsCloud today to start fiscalising the right way — fast, compliant, and stress-free.

To report non-compliant businesses, contact ZIMRA directly on:

• Hotline: 08004423

• Landline: 0242-770884

Businesses have two options:

Option A: Hardware-Based Fiscal Devices

1. Buy a device from a ZIMRA-approved supplier.

2. Supplier tests it with FDMS and your POS system.

3. Generate sample invoices and submit them to ZIMRA for approval.

4. Once approved, the device is registered in the live FDMS and can be used for real transactions.

Option B: Virtual Fiscalisation (API-Based)

1. Download ZIMRA’s API documentation.

2. Work with a developer to build and test the API.

3. Email ZIMRA for test access: tsilongwe@zimra.co.zw, ssvosve@zimra.co.zw, mchigwanda@zimra.co.zw

4. Submit sample invoices for approval.

5. Upon approval, register in the FDMS live environment and begin transacting.

How OyOsCloud Simplifies It

Speaking on the process, a representative from OyOsCloud said:

“When ZIMRA brings policies closer to the people like this, it creates real alignment between compliance and growth. At OyOsCloud, we’ve developed automated fiscalization tools and WhatsApp-based bots to make it easier for SMEs and established companies to comply with evolving tax laws.”

“We’ve developed a user-friendly portal where anyone can sign up and get fiscalized within 24 hours.”

How to Check Device Compatibility

• Printed invoices should contain a QR code.

• Scan the QR code at fdms.zimra.co.zw. If valid, it will display: “Invoice is Valid”

Held by the ZIMRA Mutare management team, the session aimed to unpack the key highlights of the 2019 National Budget and clarify how its provisions affect everyday business operations. The meeting was attended by representatives from the local business sector, Small and Medium Enterprises (SMEs), and associations in the freight and forwarding industry.

Speaking on the sidelines of the meeting, a representative from OyOsCloud, a leading ICT and fiscalization provider in Zimbabwe, welcomed ZIMRA’s commitment to transparency and business education:

“When ZIMRA brings policies closer to the people like this, it creates real alignment between compliance and growth. At OyOsCloud, we’ve developed automated fiscalization tools and WhatsApp-based bots to make it easier for SMEs and established companies to comply with evolving tax laws,” said the representative.

He added that the OyOsCloud platform now allows businesses to sign up for ZIMRA-compliant fiscalization within 24 hours, and offers support via WhatsApp bots such as the ZIMRA Fiscal Bot and the OyOsXi Taxi Bot, which reflect the company’s broader push to simplify digital services for everyday Zimbabweans.

Events like these, according to OyOsCloud, are critical in bridging the gap between policymakers and tech-driven business enablers, especially in areas like Mutare where SMEs form the backbone of the local economy.