[Effective Date: 26 Mar 2025]
OyOsCloud (Pvt) Ltd is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual fiscalisation services.
1. Scope of this Policy
This policy applies to all users of OyOsCloud services, including access to our website, APIs, dashboards, and integrations with third-party systems for fiscalisation and tax compliance purposes in Zimbabwe.
2. Information We Collect
We may collect the following categories of information:
a) Business Information
Business Name, VAT Number, Company Registration Number
Physical and billing addresses
Contact persons and phone numbers
b) Transactional Data
Sales and fiscal invoice data
Transaction timestamps, product codes, amounts, and tax breakdowns
Integration logs from connected POS or ERP systems
c) Technical Data
Device IP addresses, browser types, and log files
Integration or API call activity
Error and diagnostic reports for troubleshooting
3. How We Use Your Information
We use the information we collect to:
Facilitate fiscalisation and compliance with ZIMRA requirements
Transmit fiscal invoice data to ZIMRA’s servers where applicable
Monitor system performance and prevent fraud or abuse
Provide customer support and technical assistance
Send administrative or service-related communications
4. Data Sharing & Disclosure
We may share your information under the following circumstances:
With ZIMRA, for the purpose of fulfilling fiscalisation obligations
With your consent, when integrating with other platforms or services
With service providers, who help us deliver secure and reliable infrastructure (e.g., cloud hosting)
When required by law, subpoena, or regulatory authority
OyOsCloud does not sell, rent, or trade your information to third parties.
5. Data Security
We take data protection seriously and implement:
End-to-end encryption of fiscal data in transit and at rest
Secure access controls and audit logging
Regular system and security updates
Backups and redundancy to ensure availability and disaster recovery
6. Data Retention
We retain fiscal records and customer data:
For a minimum of 6 years, in line with ZIMRA and statutory requirements
As long as necessary to provide services, resolve disputes, or enforce agreements
7. Your Rights
As a user or client, you have the right to:
Access and review the information we hold about your business
Request correction of inaccurate data
Request deletion of your data (subject to ZIMRA compliance obligations)
Withdraw consent for optional communications or services
8. Cookies and Tracking
Our website and dashboards may use cookies or similar technologies to:
Improve user experience and navigation
Monitor service performance and error tracking
You can manage cookie preferences via your browser settings.
9. Third-Party Integrations
If you integrate OyOsCloud with third-party POS, ERP, or accounting platforms, please review their respective privacy policies. OyOsCloud is not responsible for how those platforms handle your data.
10. Changes to this Policy
We may update this Privacy Policy from time to time. You will be notified of material changes via email or platform alert. Continued use of our services after updates implies acceptance of the new policy.
11. Contact Us
For questions, requests, or complaints related to privacy, contact us:
OyOsCloud (Pvt) Ltd
Email: [info@oyos.co.zw]
Phone: [+263 771 111 222]
5 Buckingham Rd, Eastlea, Harare, Zimbabwe
