Authorized Economic Operator (AEO) Programme

The Zimbabwe Revenue Authority (ZIMRA) has implemented the Authorized Economic Operator (AEO) programme, in line with global standards and Section 216B of the Customs and Excise Act [Chapter 23:02]. The initiative enhances security, transparency, and efficiency across the international trade supply chain.

An AEO is any approved entity—such as an importer, exporter, clearing agent, transporter, or warehouse operator—that meets high compliance and security standards, aligned with the World Customs Organization (WCO) framework.

Benefits of AEO Status

General Benefits:

• Faster cargo movement and clearance

• Priority support and query resolution

• Reduced demurrage and trade disruption costs

• Access to dedicated Client Relationship Managers

• Eligibility for Mutual Recognition with AEOs in other countries

• Use of official AEO Logo & Certification

Importer/Exporter Benefits:

• Fewer inspections

• Priority processing of refunds, permits, and authorizations

• Extended customs support hours

Clearing Agents:

• Fast-track processing on all customs lanes

• Extended license validity and priority inspections

Transporters:

• Fast-lane border access

• Waived customs escorts

• Fewer checks at transit points

• Rapid processing of manifests and permits

Who Can Apply?

Any manufacturer, importer, exporter, clearing agent, transporter, or supply chain player based in Zimbabwe may apply, provided they:

• Are compliant with Customs and tax laws

• Maintain secure records and GAAP-compliant accounting systems

• Use compatible e-systems for Customs procedures

• Meet security and access standards at their premises

• Submit written application to ZIMRA with verification and inspection

Note: AEO status is granted per legal entity — not automatically extended to affiliated companies or clients.

OyOsCloud: Supporting Zimbabwe’s AEO-Ready Businesses

As Zimbabwe enhances trade facilitation, OyOsCloud provides digital infrastructure to help businesses meet AEO standards:

• Digital records & e-invoice solutions aligned with ZIMRA

• Support for Customs API integration

• Automated tax and trade compliance via WhatsApp bots

• Tools to help transporters and clearing agents meet electronic filing and security obligations

• Fiscalization and self-service portals that complement the AEO program’s transparency goals

Whether you're a clearing agent, exporter, or transporter, OyOsCloud simplifies your path to AEO compliance and a faster customs experience.