Streamlining Trade in Zimbabwe: Introducing the Zimbabwe Electronic Single Window System

The Zimbabwe Revenue Authority (ZIMRA) has implemented the Authorized Economic Operator (AEO) programme, in line with global standards and Section 216B of the Customs and Excise Act [Chapter 23:02]. The initiative enhances security, transparency, and efficiency across the international trade supply chain.

An AEO is any approved entity—such as an importer, exporter, clearing agent, transporter, or warehouse operator—that meets high compliance and security standards, aligned with the World Customs Organization (WCO) framework.

Benefits of AEO Status

General Benefits:

Faster cargo movement and clearance

Priority support and query resolution

Reduced demurrage and trade disruption costs

Access to dedicated Client Relationship Managers

Eligibility for Mutual Recognition with AEOs in other countries

Use of official AEO Logo & Certification

Importer/Exporter Benefits:

Fewer inspections

Priority processing of refunds, permits, and authorizations

Extended customs support hours

Clearing Agents:

Fast-track processing on all customs lanes

Extended license validity and priority inspections

Transporters:

Fast-lane border access

Waived customs escorts

Fewer checks at transit points

Rapid processing of manifests and permits

 Who Can Apply?

Any manufacturer, importer, exporter, clearing agent, transporter, or supply chain player based in Zimbabwe may apply, provided they:

Are compliant with Customs and tax laws

Maintain secure records and GAAP-compliant accounting systems

Use compatible e-systems for Customs procedures

Meet security and access standards at their premises

Submit written application to ZIMRA with verification and inspection

Note: AEO status is granted per legal entity — not automatically extended to affiliated companies or clients.

 OyOsCloud: Supporting Zimbabwe’s AEO-Ready Businesses

As Zimbabwe enhances trade facilitation, OyOsCloud provides digital infrastructure to help businesses meet AEO standards:

Digital records & e-invoice solutions aligned with ZIMRA

Support for Customs API integration

Automated tax and trade compliance via WhatsApp bots

Tools to help transporters and clearing agents meet electronic filing and security obligations

Fiscalization and self-service portals that complement the AEO program’s transparency goals

Whether you're a clearing agent, exporter, or transporter, OyOsCloud simplifies your path to AEO compliance and a faster customs experience.