ZIMRA Takes Customer Service to the Next Level with New Contact Centre

In a major step toward enhancing taxpayer engagement, the Zimbabwe Revenue Authority (ZIMRA) launched a national Contact Centre in 2022, providing a toll-free and multi-channel support platform for individuals and businesses across Zimbabwe.

The centre can be accessed via:

• Toll-free short code 585 (all networks)

• TelOne line: 08688007614

• WhatsApp, Email, Facebook, and X 

The facility reduces the need for physical visits, lowering the cost and time burden for taxpayers seeking assistance.

The Contact Centre is particularly beneficial to SMEs, who often lack in-house tax expertise. With trained support agents providing real-time help on taxation and customs matters, small businesses can now navigate regulatory complexities with confidence.

ZIMRA’s investment in the Contact Centre demonstrates a strong commitment to modern service delivery, enabling easier access to critical tax and customs information while improving overall compliance and trade facilitation.

 OyOsCloud: Enabling Seamless Taxpayer Support Through Technology

As ZIMRA modernizes its operations, OyOsCloud is proud to complement these efforts by offering:

• WhatsApp Automation Bots that guide users through tax processes

• Online Fiscalisation Platforms that connect businesses to ZIMRA servers

• Tools for SMEs, traders, and farmers to stay tax-compliant with minimal friction

OyOsCloud also supports businesses by integrating with ZIMRA's systems and APIs to reduce compliance complexity.

Together, ZIMRA and OyOsCloud are working toward a more accessible, responsive, and digital tax environment — key to achieving Zimbabwe’s Vision 2030.