An Overview of Fiscalisation in Zimbabwe: Key Processes, Benefits, and ZIMRA Compliance Requirements

Fiscalisation is the use of approved fiscal devices to record taxable sales and VAT information in real-time, stored on tamper-proof memory. These devices are required to interface with ZIMRA servers to transmit sales data.

Who Must Fiscalise?

All VAT-registered operators under categories A, B, C, and D must fiscalise, as per SI 104 of 2010, SI 148 of 2016, and SI 153 of 2016.

 Types of Fiscal Devices

 Obligations of Registered Operators

• Buy a suitable device from an approved supplier

• Register using Form FRT1

• Interface the device with ZIMRA FDMS

• Ensure an 8-hour backup power supply

• Configure correct tax rates and currency settings

• Generate test Z-Report and notify ZIMRA for sealing

• Record all sales through the fiscal device

• Report device faults to ZIMRA within 8 hours

• Issue proper receipts reflecting correct goods, amounts, and currency

• Remit taxes in the same currency as the sale

Note: If the device is offline for over 8 hours due to power or faults, ZIMRA must be notified immediately or by 8am the next business day.

How OyOsCloud Supports Your Compliance

OyOsCloud simplifies fiscalisation for all business types with:

• Fast onboarding of Virtual Fiscal Devices (VFD)

• Integration support with ZIMRA-approved APIs

• Hardware-based solutions for mobile or in-store use

• A user-friendly portal for registration and compliance within 24 hours

• WhatsApp support bots (ZIMRA Fiscal Bot, OyOsXi Bot) for real-time help

• Free training and documentation for SMEs and IT teams

Need Help? Contact OyOsCloud today to start fiscalising the right way — fast, compliant, and stress-free.

To report non-compliant businesses, contact ZIMRA directly on:

• Hotline: 08004423

• Landline: 0242-770884